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eTax.com Customer Reviews & Ratings

At eTax.com, we believe transparency is the key to a stress-free tax season. Below, you will find feedback from real users who have filed their federal and state returns with us. Whether you are filing a simple 1040 or a complex self-employed return, see what our community has to say about our speed, accuracy, and support.

Free Customer Service

eTax.com provides free customer support to all of its users. If you have any questions in regards to filing your tax return with eTax.com, contact us at 1-718-ASK-ETAX.

I usually use [other major brand], but their price kept going up. I tried eTax.com because of the free support. I was stuck on a deduction question and actually got a human on the phone without paying extra. That’s unheard of. Filed my NY state return in minutes. — Sarah J., NY

E-File & Direct Deposit

E-Filing your tax return is the fastest way to get your tax refund. This is why eTax.com allows you to e-file your tax return without any additional charges. E-Filing is Free with eTax.com.

I am currently employed, offering e-filing for free shows me that you care about having a great product at an affordable price. In the past, when using other services, I spent over $100 to file my taxes. Thank you eTax.com! — William S., NJ

Free Storage of Tax Returns

Need a copy of your tax return? eTax.com provides free storage of your filed tax return accessible by you from anywhere in the world on any internet ready device.

Last week I was filing for financial aid for college and was required to present a copy of my tax return. I was able to use the computer lab and print a copy immediately. See you again in January eTax.com! — Samantha W., PA

Easy Step-By-Step Questionnaires

eTax.com does not burden you with difficult tax forms and expect you to know what needs to be claimed and what doesn't. eTax.com walks you through step-by-step asking you questions in a friendly and easy-to-understand way.

In past years I paid an accountant to file our tax return. This year we needed to budget our money so we decided to try it ourself using your website. I can't believe how easy it was and that we got our refund to our bank accounts so quickly. Thank you so much eTax.com, see you next year! — Bill & Irene A., MN

Instant Refund Indicator

Watch your refund grow as you go. eTax.com calculates your refund amount as you enter your information so you can see how different deductions and credits affect you in real time.

This was my first year filing taxes on my own after college. The 'Instant Refund Indicator' helped me see exactly how my student loan interest affected my refund. It felt like a tutorial and a tool in one. — David R., TX

Review Complete Tax Return

eTax.com provides you with a complete preview of your tax return prior to filing so you can check each form line by line including attached worksheets used to derive certain amounts.

I have always prepared my own tax return but the IRS no longer sends out the income tax booklets. Your website allowed me to review all of my tax forms including the worksheets prior to filing my return. Filing was very easy but it still allowed me to feel involved. — James M., NY

 

Why filers switch to eTax.com

  • Authorized IRS e-file Provider — We are a fully authorized IRS e-file provider. This means your data is subject to the same rigorous security and encryption standards as major banks. When you search "Is eTax.com safe?", the answer is yes &mdash we use industry-standard SSL encryption to protect your personal information.
  • The Maximum Refund Guarantee — We don't just fill out forms; our algorithm aggressively searches for hundreds of deductions and credits. We are so confident in our accuracy that if you find a larger refund with another method, we’ll refund your preparation fees.
  • Free Storage vs. Paid Archives — Many competitors charge you to access your tax returns from previous years. eTax.com provides Free Storage of your returns indefinitely. Need a copy of a prior year return for a mortgage application? Log in and print it for free, anytime.

 

Frequently Asked Questions

Yes. eTax.com has been serving US taxpayers since 2009. We are an authorized e-file provider listed with the IRS. We have successfully processed millions of dollars in refunds.

No. Unlike many competitors who lock support behind a "Premium" paywall, eTax.com offers free phone support to all users, regardless of which package you choose.

E-filing with Direct Deposit is the fastest way to get your money. Most eTax.com users who use Direct Deposit receive their federal refund in as little as 10-21 days, depending on IRS processing speeds.